Terms of Service

1. Definitions

• "Organization" means the legal entity that has subscribed to the Services and within which user accounts are created and managed.
• "User" means any individual authorized by an Organization to access and use the Services.
• "Content" means documents, data, metadata, and other materials uploaded to or generated through the Services.
• "Trust Record" means a cryptographic proof, verification record, or audit entry created by the Services.
• "T-CODE" means a scannable trust code affixed to physical items, linking them to a digital Trust Record.

2. Eligibility and account registration

The Services are intended for use by organizations and their authorized representatives. By registering, you represent that you are at least 18 years of age and have the authority to bind your Organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at security@anankelabs.net if you suspect any unauthorized use of your account.

Each Organization is responsible for managing its users' access, permissions, and roles within the platform. ANANKE is not liable for actions taken by users within your Organization's workspace.

3. Description of Services

ANANKE provides digital trust infrastructure services, including:

• ANANKE Trust — document protection, cryptographic verification, and lifecycle management
• ANANKE T-CODE — trust codes for physical items, linking physical objects to verifiable digital records
• REST API and SDK — programmatic access to trust services for integration into your systems
• Mobile application — document and T-CODE verification for end users
• Web application — organization workspace for managing documents, T-CODEs, users, and settings

ANANKE Trust and T-CODE are non-qualified trust services. They provide verifiable evidence and tamper detection, but do not constitute legally qualified electronic signatures under eIDAS or DGSSI regulations. For qualified signature services, ANANKE Sign is a separate product line under development.

4. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services to protect, verify, or distribute fraudulent, counterfeit, or misleading documents or items
• Attempt to circumvent, disable, or interfere with the security features of the Services, including cryptographic protections, access controls, or audit mechanisms
• Use the Services to infringe on the intellectual property rights, privacy, or other rights of any third party
• Reverse engineer, decompile, or attempt to extract the source code of the Services, except where permitted by applicable law
• Use the Services to transmit malware, viruses, or other harmful code
• Use automated tools to scrape, overload, or interfere with the operation of the Services beyond the intended API usage
• Resell, sublicense, or redistribute access to the Services without prior written agreement from ANANKE Labs
• Use the Services in any manner that violates applicable laws or regulations

5. Content ownership and licensing

You retain all ownership rights to Content you upload to the Services. By uploading Content, you grant ANANKE a limited, non-exclusive license to process, store, protect, and transmit that Content solely for the purpose of providing the Services to your Organization.

Trust Records, cryptographic proofs, and audit trail entries generated by the Services are created as part of the service delivery. You have the right to access, export, and use Trust Records related to your Content. ANANKE retains the right to maintain cryptographic proof records and audit trails as necessary for the integrity of the trust infrastructure.

ANANKE retains all intellectual property rights in the Services, including the platform, software, algorithms, cryptographic protocols, user interface design, documentation, and trademarks. Nothing in these Terms grants you any rights to ANANKE's intellectual property beyond the limited license to use the Services.

6. Data protection and privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

When ANANKE processes personal data contained in documents or Content on behalf of your Organization, ANANKE acts as a data processor. Your Organization remains the data controller and is responsible for ensuring that processing is lawful and that appropriate consents or legal bases exist.

Enterprise customers may request a Data Processing Agreement (DPA) that sets out the specific terms under which ANANKE processes personal data on your behalf. Contact legal@anankelabs.net for details.

7. Service availability and modifications

We strive to maintain high availability of the Services, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. For material changes that affect your use of the Services, we will provide reasonable advance notice. We will not be liable for any modification, suspension, or discontinuation of the Services.

Features marked as "Roadmap", "Planned", or "Coming soon" on our website or documentation represent our current intentions and do not constitute binding commitments. Development timelines and feature sets may change.

8. Fees and payment

Certain features of the Services may require a paid subscription. Applicable fees, billing cycles, and payment terms will be presented to you at the time of subscription and may be detailed in a separate order form or subscription agreement.

Fees are non-refundable except as required by applicable law or as expressly stated in your subscription agreement. We reserve the right to change our pricing with reasonable advance notice. Price changes will not apply to your current billing period.

9. Disclaimers and warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we implement rigorous security measures and cryptographic protections, we do not warrant that the Services will be completely secure, error-free, or that all vulnerabilities will be immediately detected and addressed.

ANANKE Trust and T-CODE are non-qualified trust services. We do not warrant that Trust Records or verification results will have specific legal effects or evidentiary weight in any particular jurisdiction. Organizations requiring legally qualified electronic signatures should evaluate ANANKE Sign (under development) or use separate qualified trust service providers.

We do not warrant the accuracy, completeness, or reliability of any Content uploaded by users or generated based on user-provided data.

10. Limitation of liability

To the maximum extent permitted by applicable law, ANANKE Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Services.

Our total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by your Organization to ANANKE in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise, and even if ANANKE has been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless ANANKE Labs and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) Content you upload or process through the Services; (c) your violation of any applicable law or regulation; or (d) your infringement of any third party's rights.

12. Termination

You may terminate your account at any time by contacting us. Upon termination, your access to the Services will cease, but existing Trust Records and cryptographic proofs associated with your Content will remain in the trust infrastructure to preserve verification integrity.

We may suspend or terminate your access to the Services if you breach these Terms, engage in prohibited activities, fail to pay applicable fees, or if required by law. We will provide notice of termination where reasonably practicable.

Upon termination, you may request export of your Content and data within 30 days. After this period, we may delete your Content in accordance with our data retention policies. Provisions that by their nature should survive termination will remain in effect, including content ownership, limitation of liability, indemnification, and governing law.

13. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms or the Services shall first be submitted to good-faith negotiation between the parties for a period of at least 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts in Casablanca, Morocco.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

14. General provisions

• Entire agreement — these Terms, together with the Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and ANANKE Labs regarding the Services.
• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver — our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Assignment — you may not assign your rights or obligations under these Terms without our prior written consent. ANANKE may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure — ANANKE shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

15. Contact us

If you have questions about these Terms of Service, contact us at: