Terms of Service

1. Definitions

• "Organization" means the legal entity that subscribes to the services and manages authorized users within its workspace.
• "User" means an individual authorized by an Organization to access and use the services.
• "Content" means documents, data, metadata, and related materials uploaded to or generated through the services.
• "Trust Record" means a cryptographic proof, verification record, or audit trail entry created by the services.
• "T-CODE" means a scannable trust code linked to a digital Trust Record.

2. Eligibility and account registration

The services are intended for organizations and their authorized representatives. By registering or using the services, you represent that you have the authority to act for yourself or your organization, as applicable.

You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account. If you suspect unauthorized access, contact us promptly at security@anankelabs.net.

Each Organization is responsible for managing user access, permissions, and roles within its workspace.

3. Description of services

ANANKE provides digital trust infrastructure services, including:

• ANANKE Trust - document protection, verification, and lifecycle management
• ANANKE T-CODE - trust codes linking physical items to verifiable digital records
• Integration Layer and REST API - programmatic access to trust services where enabled for supported organizations and integration types
• Mobile application - document and T-CODE verification capabilities for end users (where available in your region or deployment)
• Web application - organization workspace for managing trust operations, users, and settings

ANANKE Trust and T-CODE are non-qualified trust services. They provide verifiable evidence and tamper indication, but they do not represent legally qualified electronic signature services.

4. Acceptable use

You may use the services only for lawful purposes and in accordance with these Terms. You must not:

• Use the services for fraudulent, misleading, unlawful, or abusive activity
• Attempt to bypass or interfere with security, cryptographic protections, access controls, or audit mechanisms
• Use the services to infringe intellectual property, privacy, or other third-party rights
• Transmit malware, harmful code, or disruptive automation through the services
• Reverse engineer or attempt to extract source code except where applicable law permits it
• Resell or redistribute access to the services without prior written authorization
• Use the services in violation of applicable law or regulation
• Use automated or scripted means to send requests to any part of the platform — including login endpoints, the API, and the web application — at volumes that could degrade service availability or constitute a brute-force attack

5. Content ownership and license

You retain ownership of the Content you upload to the services. By uploading Content, you grant ANANKE a limited, non-exclusive right to host, process, protect, transmit, and otherwise use that Content solely to provide the services to you or your organization.

Trust Records, cryptographic proofs, and audit trail entries generated by the services are part of the service operation. You may access and use records related to your Content, and ANANKE may retain integrity-related records as needed to operate the trust infrastructure.

ANANKE retains all rights in the services themselves, including the software, interface, documentation, trust mechanisms, and related intellectual property.

6. Data protection and privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

When ANANKE processes personal data contained in Content on behalf of an Organization, ANANKE acts as a data processor and the Organization remains responsible for the lawfulness of that processing.

Organizations that need a Data Processing Agreement (DPA) for compliance with applicable data protection law may request one at legal@anankelabs.net.

7. Service availability and changes

We work to keep the services available and reliable, but we do not guarantee uninterrupted or error-free operation.

During pilot, early access, or pre-commercial periods, feature availability, support levels, and service characteristics may differ from those described for general release. Participation in such periods is subject to any additional terms communicated at the time.

We may modify, improve, suspend, or discontinue parts of the services from time to time. Where practical, we will provide reasonable notice for material changes affecting active use.

Roadmap, planned, preview, or coming-soon references on our website or documentation describe current intentions only and are not binding commitments.

8. Commercial terms

Use of the services may be subject to commercial terms agreed separately with ANANKE, including pilots, subscriptions, order forms, invoices, or other written agreements.

If fees apply to your use, the amount, billing cycle, payment timing, and any refund terms will be stated in the applicable commercial agreement rather than on this page.

9. Disclaimers and warranties

The services are provided "as is" and "as available" to the maximum extent permitted by law, without warranties of any kind, whether express, implied, or statutory.

We do not warrant that the services will always be secure, uninterrupted, error-free, or suitable for every use case.

We do not warrant that Trust Records or verification outcomes will carry any specific legal effect in a particular jurisdiction.

We do not warrant the accuracy or legality of user-supplied Content.

10. Limitation of liability

To the maximum extent permitted by law, ANANKE Labs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the services or these Terms.

To the maximum extent permitted by law, ANANKE's aggregate liability for claims arising from the services or these Terms is limited to the amount paid by your organization to ANANKE for the relevant services in the twelve months preceding the event giving rise to the claim, or EUR 100, whichever is greater.

These limits apply regardless of the theory of liability.

11. Indemnification

You agree to indemnify and hold harmless ANANKE Labs and its officers, directors, employees, and agents from claims, damages, liabilities, losses, and expenses arising out of your unlawful use of the services, your breach of these Terms, or your infringement of third-party rights.

12. Termination

You may stop using the services at any time, and you may request account termination by contacting us.

We may suspend or terminate access if you breach these Terms, create security or legal risk, or if suspension or termination is required by law.

Termination does not necessarily remove trust records, hashes, or audit records that must be retained for integrity, compliance, or operational reasons.

Provisions that should survive termination by their nature will survive.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Kingdom of Morocco, without regard to conflict of law principles.

Before filing a formal claim, the parties agree to try to resolve disputes through good-faith discussion.

Unless applicable law requires otherwise, disputes that cannot be resolved informally will be submitted to the competent courts of Casablanca, Morocco.

14. General provisions

• Entire agreement - these Terms, together with the Privacy Policy and any applicable written commercial agreement, form the agreement between you and ANANKE regarding the services.
• Severability - if one provision is unenforceable, the remaining provisions remain in effect.
• No waiver - failure to enforce a provision is not a waiver of that provision.
• Assignment - you may not assign your rights or obligations under these Terms without our prior written consent, and ANANKE may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure - ANANKE is not responsible for delays or failures caused by events beyond our reasonable control.

15. Contact us

If you have questions about these Terms, contact us at: